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COVID-19 (Coronavirus) Resource Center

What you need to know about the disease and our coverage commitment.

Get quality care from your home

Given the nature of COVID-19, seeking in-person medical care may further spread the disease. We’re encouraging you to use virtual care services to help protect yourself and others.

Talk to a registered nurse

Not sure where to go for care? Call our 24/7 Nurse Line at 1-888-258-3432 to speak to a registered nurse. Get answers for health-related questions, including advice on where to seek treatment for COVID-19.

Continue seeing your current provider

If your provider is offering telehealth visits during this time, you can still get care from them. FEP will cover telehealth services from Preferred providers. The office visit cost share will still apply.

Connect with a virtual doctor

There’s an easy way to get care anytime, anywhere. For members who aren’t feeling well, our telehealth services allow you to connect with a board-certified doctor by web, phone or mobile app. FEP will waive copays for all virtual doctor visits by Teladoc® during this time for all members.  

Setting up your account is easy

If you’re new to Teladoc’s services, you can easily set up your account ahead of time here or by calling 1-855-636-1579. The most convenient way to get care with telehealth is by using the Teladoc app or online.

Support for your mental well-being

Now more than ever, your mental health is imperative. Telehealth also gives you access to behavioral health specialists who can provide ongoing support for stress, anxiety and depression. Appointments are available seven days a week, from 7 a.m. to 7 p.m. local time.

Ways to manage stress and social isolation

You can also get support through a new COVID-19 and mental wellness resource from Livongo for Behavioral Health powered by myStrength. Available for all members at no cost, this program offers ways to manage extreme stress, tips for parenting during challenging times and ideas for coping with social isolation. You can learn more and sign up here.

Care for members overseas

General health services provided by Teladoc are available to U.S.-based members traveling or temporarily living abroad. Members with a U.S. address can now be treated globally for minor injuries, illnesses and non-emergency health issues. FEP will cover telehealth consultations from a local overseas provider. The office visit cost share will apply.

Find a Preferred provider

You can use our Find a Doctor tool to search for doctors and facilities near you. Any members who are overseas can search for providers here.

More ways to stay informed

Real-time updates

See how the Centers for Disease Control and Prevention (CDC) is closely monitoring the COVID-19 outbreak.

The latest data

Johns Hopkins University has resources to help you learn more about the disease.

COVID-19 & Blue

Visit BCBS.com to see how BCBS companies are providing support to communities, providers and members during the COVID-19 pandemic.